Refund & Cancellation Policy

Money added to your PrintPatra wallet is a prepayment for AI jobs. Once a top-up has been credited to your wallet, it is not refundable and cannot be withdrawn as cash, whether or not it has been used.

Layouts and fitting are free, so please try PrintPatra before you top up.

Failed payment: money left your bank or card but the top-up was not credited to your wallet.

Double charge: you were charged more than once for the same top-up.

In these cases we refund the extra or uncredited amount to the original payment method through PayU. If we can instead credit the failed top-up to your wallet, and you prefer that, we will do so.

Write to support@printpatra.in from your account email address within 30 days of the payment. Include the date, the amount and the PayU transaction ID or bank reference.

We check the payment with PayU and reply within 7 working days. Once a refund is approved, it is sent to your original payment method; banks usually take 5–7 working days to show it in your account.

Each AI job is charged at its actual AI cost when it runs. If an AI job fails because of a fault on our side and you were still charged, write to us and we will return that charge to your wallet.

Charges for AI jobs that ran as asked are not reversed because you didn’t like the result. You can always edit the story yourself in the Designer, free.

PrintPatra has no subscription, plan or monthly fee, so there is nothing to cancel: you are only charged when you top up. You can stop using PrintPatra at any time.

To close your account, write to support@printpatra.in. Any balance left in the wallet when the account is closed is not refunded.

Refund and payment questions: support@printpatra.in.